Put in a dirty room that hadn t been cleaned since...

Put in a dirty room that hadn t been cleaned since the last customer. Got placed in a new room and there was hair on the bathroom floor, rusted towel racks and sand in the room. Tried to call the front desk and was told it was busy and it d be better if I came down (from the 15th floor). The next day someone came in to make the beds and dispose of the trash but did not restock toilet paper or towels. The phone didn t work to call down to the desk. Had to go back down and let the manager know. He sent someone up with towels and toilet paper while we were gone but they did not take the dirty towels left out or clean. Horrible experience. Over $500 for two nights and it wasn t worth it. The manager didn t offer anything.