We have used Bytown previously. But, this year the...

We have used Bytown previously. But, this year the service was not good. The sent a minimum of staff. The older gentleman seemed more experienced, and he was polite. Unfortunately, Bytown sent him to this banquet with 2 other younger workers, that were not experienced or they did not do their job very well.
During the meal, we ran out of guacamole & salsa when we still had four tables left to serve. When we asked for more, the young male Bytown employee said there was no more. He was rude about it. Fortunately, Ben Patenaude from Pine View came to the rescue and helped to serve the meal. He found some extra salsa, but was sorry that he could not find any other guacamole. He also apologized for the napkin color Bytown had sent.
The tortillas probably had been preciously frozen or were not fresh. They fell apart when you tried to fold them. They were flaky...and for a tortilla that is not a good sign. I spend half of my life in Mexico, so I know about tortillas.
The food was good, but quantity of the salads were not quite sufficient. Dessert was fine and was plentiful.
We had to tell the young girl cleaning the tables not to remove the plates until the guests had approved. People move around during the banquet time, and some plates were removed including mine, before we were finished eating. Even after I told her not do it, she did it again....including my plate. This very young lady had very to no experience serving during a banquet. In previous years we had at least 2 servers in the banquet hall and they were professional and experienced.
The color of the napkins we had ordered were red. They sent burgundy ones, which we did not use, because it did not go with the forest green napkins also provided by Bytown. The white tablecloths with the green and red napkins were to imitate the colors of the Mexican flag.
The lady in the office was also rather rude. Yes, we did not return her earlier phone calls asking for the number of guests, but we could not give any numbers until 5 days before the banquet. We were finally able to communicate with Cheryl Land, whom we had worked with in 2016 and she was kind enough to resolved our issues. Possibly, we were at fault for not returning her calls earlier, but that does not justify her being rude.
Event #E43690 on June 16, 2017