My wife (a mother of four young boys) recently pur...

My wife (a mother of four young boys) recently purchased a Nintendo switch lite on eBay. It took weeks to arrive due to COVID and when the package came, it was folded up paper. She ordered it for our son, a failed attempt to make being isolated from everyone in his life on his birthday better. Frantic, I reached out to eBay thinking they would help me. Surely a company like eBay wasn t going to let such blatant fraud happen. I opened a claim, contacted the seller (who is no longer a seller on your site) and waited for my refund. The rep told me the seller had 30 days and I had to wait. I called the day after and the rep told me the case was closed but she would have the fraud department call me. They never did. With all that is going on, trying to work, take care of my kids and survive, I was finally able to request a call again today. (It is not easy to get a hold of a rep) Although the rep was very polite, he said the claim is closed and I had missed it by one day. I escalated the call and a supervisor got on. After being on the phone for an hour and a half at this point, he told me exceptions can be made but not for me. I asked him to do something, to please try and he refused.

eBay benefited from a crime being committed, took advantage of the current pandemic situation, purposefully made it difficult for me to reach the company and then refused to help me. I put trust in ebay and it was clearly misplaced.

I want you to know that I may be only one person, but this seller was a pro and has done it multiple times. I don t want this to happen to anyone else and feel it would be wrong not to tell as many people as I can, on as many platforms as possible to reach as many people as I can so they avoid buying on eBay. In these uncertain times, I think it s important for the little guys to look out for each other, I wish business like eBay felt the same.