A fantastic live performance from the Hot 8 and Ki...

A fantastic live performance from the Hot 8 and Kinetika Bloco - but the whole experience was ruined by a terribly run cloakroom. The cloakroom is not cheap, but we were happy to pay to keep it safe. HOWEVER, on going to collect our belongings, we had to wait in a hot, stuffy queue with a couple of hundred other people. Security informed us the cloakroom staff finished their shift at 11pm...just as the gig finished, so there was no one there to serve the crowd.
Having emailed customer services to express how ridiculous this is, the response was quite rude and didn't acknowledge any problem with the service. I will not be returning to the venue.
I missed my last train due to waiting in the queue for 2 hours to retrieve my belongings. I can't have been the only one.