Disappointing overall. Hotel lobby appears rather ...

Disappointing overall. Hotel lobby appears rather grand but staff barely speak English, get very aggressive and seem to lack basic training in customer service. Here, the customer is always wrong. Rooms small but well-appointed but you will get used to road noise, constant car horns, call to prayer bellowing from nearby speakers, etc. Breakfast area totally inadequate with staff rushing to throw you out and clear tables. Asking for a cup of tea is a labour of love and we found waitera rude and frankly intrusive. Room service equally poor. No pool or decent leisure other than a small gym and sauna. Overall, disappointing experience compared with other better Rixos chain hotels. No sign of any manager or senior management for the three days we have been ill-treated here so far!