Jennifer Black

Review of Cadogan Clinic

V disappointing to see a number of 5* reviews here...

V disappointing to see a number of 5* reviews here are from EMPLOYEES OF THE CLINIC (Justine Harvey, Breshna Hemati, Sara Akhtar...).

My experience with the clinic was v poor. The doctor was decent but she has been totally let down by the team around her. Receptionists are exceptionally rude. Calls go unanswered. My medical treatment was totally disrupted due to incompetency of the administrative team.

Here's my experience:

-> 1st virtual consultation went well. I received a diagnosis and plan for treatment. Good start and I felt reassured the expense of the treatment would be worthwhile!

-> However, we then had to have a 2nd virtual (and expensive) appointment purely for administrative purposes to be given the prescription (not sure why this couldn't be done during the 1st appointment).

-> The clinic then failed to inform us that this prescription was ready. It was only when we received a call from a random pharmacy that we had any idea the medication was ready and how it would be delivered.

-> The clinic staff were then totally unresponsive when we tried to book a 3rd appointment (as the doctor had requested). When we eventually made contact, they only had appointments so far into the future that my initial prescription would run out on the same day. This didn't give us enough time to get the next set of medication, and would mean a break in my treatment, which is meant to be continuous.

-> Following our 3rd appointment, the clinic staff continued to be totally unresponsive and we had no idea how to get the prescription. After 3 days I eventually spoke to a receptionist who said the prescription had been posted to the pharmacy, but when I spoke to the pharmacy they hadn't receive it!

-> After multiple hours trying to call the clinic and act as the messenger between them and the pharmacy, the prescription was ready. In the end it took over 4 days for me to receive the medication meaning my treatment is back at square one.

I wouldn't recommend this clinic to anyone.