Rae Leonida

Review of Schomp BMW

My car was service within two hours. However, it i...

My car was service within two hours. However, it is really frustrating that every single time I come in Schomp BMW calls me by my husband's first name, can't find my reservation, and has my BMW under my husbands name or our info in our files mixed up. Happens every time despite many times going over our info with the service member at Schomp. Beyond this, I have never felt prioritized at Schomp, yet for some reason if my husband is with me, then all of a sudden we (more like my husband) is a priority -- I can't help but feel like it's a bit disrespectful and unprofessional. A bit sexist at Schomp overall - Women drive BMWs too, in fact that is a large market - Schomp's team my want to treat women with more respect and prioritize those relationships like they seem to do with the men that walk through their doors. But really, getting information into the correct files is not difficult and it is such a great way for Schomp to properly welcome their customers and perhaps lead to a better experience from the beginning.