S

Sandeep Shah

4 years ago

We booked Thailand Malaysia tour from Canada.

We booked Thailand Malaysia tour from Canada.
Plus: Email/Whatsapp responses were very timely and even during the tour they were available to answer any questions. Hotel in Phuket and Pattaya were good but Genting hotel was really bad. Kualalumpur hotel was good.

Minus: Price changed on final payment even after assuring in writing that the price won't change(I paid deposit after this assurance but it was of no use).
Agent booked one extra room for one night(in spite of giving all flight details and multiple reminder to cancel one room). Room was cancelled prior to our journey, however only $18 US was refunded( This was for a room in Bangkok in a 4 star hotel). What a joke!!! In $18 can't even 1 star motel.

Book directly with the agent in your country or country you are travelling to. Avoid middleman especially from India. They are not accountable as they are at the mercy of whole sellers in destination country.

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