This review is one star only because I cannot subm...

This review is one star only because I cannot submit it with zero. I have to add my concurrence with , almost, every other review. DO NOT DO BUSINESS WITH THIS COMPANY. While their product may (I still have not received mine) be good their customer service is the worst I have ever received. They will not respond to email or return your call if you leave a voice mail. The only way to get in touch with them is to dedicate an entire day to calling them every five minutes until they finally pick up. You will then be given a line on how they are understaffed, they've lost power, it's too late for them to guarantee pick up today and any variation on the effects of the local weather. While this may initially delay the order it should not do so for 2+ continuous weeks until the customer calls again to get another update. You will be placed on hold so they can talk to the "production manager" and after a few minutes they will placate you with a (new) shipping date in order to get you off the phone. That date will come and go and you will find yourself repeating this cycle weeks feeling much like Sisyphus. I have been given four shipping dates (all of them occurring 3 months after the order was placed AND payment was received) and only after continually calling them. I am now at the 5 1/2 month point and still have yet to receive my jacket. I would welcome the opportunity for the owner to contact me for details as I have the dates of the calls and the promises made by the staff.