John Zobrist Review of Five Palms Restaurant
Worst food we had on Maui... We went here because ...
Worst food we had on Maui... We went here because it was supposed to be one of the best Ocean / Beachfront restaurants on the island. The view from the restaurant is definitely incredible which is admirable but the food we had was not good. We arrived for a late breakfast early lunch. The restaurant was not busy with only about 15% of the tables filled and the inside seating was empty. I mention this to indicate the kitchen nor staff was not slammed with orders. I ordered the crab omelette and my wife the coconut shrimp appetizers and the Baby Spinach Salad.
When my omelette came out I thought it looked pretty good . The potatoes were a nice brown and it looked fluffy and was smothered in Hollandaise Sauce. When I went to take a bite using my fork I had trouble getting a section to let go. What I quickly realized was the inside was burnt. Not just browned mind you but a 1/4 inch layer of brown egg. It looked as though it had set under a broiler for too long before being folded onto the plate. During the serving process the omelette was folded which made it a half inch of leather on the inside.. all carefully hidden by the extra helping of sauce on the top. I do not blame the wait staff as on the surface it looked passable. I had to use a knife to cut it...and omelette!! Definitely not edible! I did enjoy the toast and jam though. The jam was very tasty but at that point I was very hungry so you decide.
My wife felt bad for me as I tried to get someone's attention. The server was busy fielding a complaint from another table and I had to raise my voice to get her attention as she walked away. I had unfolded the omelette and exposed the burnt interior of what could have been a tasty dish. She agreed immediately and offered another but I opted to share the salad my wife had half finished. Much to my surprise the Baby Spinach salad with Blue Cheese and bacon was served with Feta and not blue cheese. I have nothing against Feta mind you but it was another indicator of the failings on our order.... The menu clearly states it is a Blue Cheese Baby Spinach and Bacon Salad.
It pains me to make such a big deal over one meal but it did not seem all that important to them that our food was so terribly wrong. Maybe they are so popular that people will come there regardless of the quality. We did love the view but it might have been better to just have drinks and hang out rather than invest in a meal. They did not charge for the omelette but did charge us for the salad. (Yes we ate the salad even tough it was feta and not blue cheese.) At that point it did not seem as though the complaints were either uncommon or a big concern. Once again... you decide.
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