I have been an avid customer at the JW Marriott Sa...

I have been an avid customer at the JW Marriott San Antonio, until now. I will NEVER go back. They are thieves! I recently booked a stay for our anniversary, but because of a family emergency we had to cancel 6 days before. Having canceled in the past 3 days before, I didn't know their policy had changed. Nowhere on the email did it state their new policy of canceling 7 days before. When I noticed the draft on my bank account, I called, willing to fulfill my stay if they were going to charge me anyway. A very nice lady told me not to worry, we would get our money back. One month later, and multiple phone calls of being bounced around, still no refund or even a voucher for a future stay. Needless to say, my December plans will be cancelled. I will go to La Cantera instead! I WILL NEVER RETURN TO THIS PLACE! I will also tell all my friends and family not to give any Marriott our business in the future. They are not willing to work with you and steal your money!