They do not support their equipment. If you are un...

They do not support their equipment. If you are unfortunate enough to be fooled about a free tracker from Sprint don't do it. It fails to stay connected past a few hours so you have to reset it daily. It has a proprietary charger that if you break/lose you cannot get unless you go to the sprint store.

Called CoolPad directly and they said in order to get a USB I would have to RMA the whole device? There is no way they can get the warehouse to send a USB. Read the other reviews about the RMA process I didn't want it fixed I needed a USB and they wouldn't find a way to send one. I also like how they don't even know their products. One employee said to me buy it on Amazon as if she didn't know the tracker uses a proprietary connection.

Now the tracker is 50 bucks and Sprint thinks its worth to charge 20 dollars for it. No thank you, used my tracker as a baseball and whats left is in the trash.