Netonua Reyes

Review of Lake Buena Vista Resort Villag...

I am currently a guest here and the service and ac...

I am currently a guest here and the service and accommodations are horrible. For a 3 bedrooms, provided 4 towels and when asked if I could get additional towels the front desk attendant replied no . She then stated We don t have any at the front desk and we don t have anyone to bring them to you until later . She reminded me that at this hotel, it s self service and I could wash towels. Why should I have to do that on the first night of my stay? While I typically don t write reviews, this experience left me frustrated with nothing else to do but wait to get towels so I can start my day! I can t believe I m booked here for 1 more night. As a recommendation, please educate your team that customers that this is a competitive market, customer experience is your number one marketing tool. Furthermore, it s just the right thing to do when people trust you with their vacation.