2 reviews

2 reviews
1.0 star rating 2/16/2017
Very disappointed in this business. have spent literally tens of thousands there over the past years, yet they refused to return, or exchange an item I purchased (which they knew I had purchased as I am in the store quite often) when I could not produce the receipt. The staff was very polite, and friendly, yet would make no exceptions. I expressed my disappointment and advised that I would likely not return, but they still refused to help. I will go out of my way to avoid shopping at SWS ever again.

I see that SWS repLIED to this post. I emphasize the LIED in Replied because the item I returned was in perfect condition, and they knew I had purchased it from them. I was mostly upset because after 15 years of shopping there and spending literally hundreds of thouseands of dollars between my personal and business related purchases they were so very petty in denying my simple refund request. Th e owners of this establishment obviously don't care about their customers one tiny bit.

Many of the store's employees are super friendly and this may be the only redeeming quality of SWS anymore.