D

Stayed at the Waldorf Astoria Las Vegas for Fourth...

Stayed at the Waldorf Astoria Las Vegas for Fourth of July weekend and was disappointed in their service. Thermostat in the room was broken; it was set to 62 and the room would not cool below 75. Maintenance could not fix it and their solution, rather than giving us a new room, was to send up a fan. Miserable. It took their staff 9 hours to bring toilet paper to our room, as they forgot to stock it prior to check in. Sit down breakfast was closed, which is understandable due to COVID, but the Zen Kitchen takeout line was often over an hour long, with only one staff member working the register. Unsupervised children clearly under the age of 16 were in the fitness center with no masks, and the attendants did not bother to remove them despite their poor behavior. It was a very underwhelming experience, as a Hilton Honors Diamond member I feel completely unvalued, and I will be staying at another resort such as Aria, Wynn, or the Bellagio during my next trip.

Comments:

No comments