We love the product, stairs turned out amazing. Th...

We love the product, stairs turned out amazing. The issue is that we have requested a replacement post because it was an inch shorter than it should be. The difficult part in providing this review is up to that point the service and support had been really good(especially considering the fact that their manufacturing plant was moving). We get to this issue though and it has been we are working on it for 4 months.

Update10/13/2020: It was 6 months before it was rectified but at the end of the day the had gotten it right, though you may need to follow up with them regularly. The end of the day the problem was that our stairs had a measurement that was not accounted for in their forms. All in all it is a forever product, for a good price point.