Julia Jasmine Madrazo-Sta Romana

Review of Royce Hotel

The rooms are large and the amenities are good. Th...

The rooms are large and the amenities are good. The housekeeping service is very fast and responsive. But I got the feeling that their restaurant and wait staff are under trained, especially in dealing with large groups. Once, at dinner, we didn't have clean napkins to rest our utensils. We were encouraged to put in on the (not so clean) tablecloth. And at their cafe, the staff seemed to have difficulty answering questions when asked for details about their menu ( like, what type of red wine do you have, or, is your calamansi juice also available as a hot drink). They also made a big fuss of making 2 receipts for my order (to separate food and drinks) but had to be reminded to offer customers a copy of the receipt.

Would recommend this place if you need a good place to stay close to Clark Airport . The hotel staff and room amenities are great. Restaurant staff mediocre. Not something I would intentionally go to for a weekend staycation because of the resto (unless you are into gambling) .