"Dealer" servicing -- maybe legitimately -- often ...

"Dealer" servicing -- maybe legitimately -- often gets a bad rap, but this is one dealer where the service department shines brilliantly. I have had several turbo Foresters serviced here over the course of a great many years. Folks like Assistant Service Manager Ken Clements and Advisor Matt Cooper just always seem to go the extra mile.

Recently, my 2014 Forester had experienced some issues with ascending the mountain foothills and check engine light notifications that led to determining several of my platinum spark plugs had literally begun to melt. Although technically a bit out of warranty, Ken called Subaru and doggedly arranged - unbelievably - without cost to me ,for a total replacement of the engine assembly. AutoNation provided me a new loaner without charge and sure enough, Subaru completely swapped out engines and like that, I had a fully functioning vehicle without the worry of even more problems. This is but one example. Although unlike the truly high end brands, you won't get your car washed with a routine service and you might have to pay for a loaner, Autonation Subaru West and its employees like Ken and Matt and Adam consistently seem to step up, deliver and do so with great courtesy and efficiency. I highly recommend them.