We were referred to the Happo-en by my concierge a...

We were referred to the Happo-en by my concierge at the Sheraton Miyako Tokyo Hotel initially to attend a traditional tea ceremony. A small group and myself later attended a dinner at the Happo-en. We toured the grounds and dressed in traditional attire. Ms. Soko Yanai and her team, from the beginning offered the highest level of quality, professionalism, and made us feel very welcomed.

The true enchantment of this place goes well beyond it's traditional tea house, beautiful garden with cherry blossoms, priceless bonsai trees, great coffee, perfect ambiance, delicious cuisine, amazing art and the traditional experience they offer. It is the result of the hard working people that make this place a reality with an unsurpassed level of customer service that you can experience only here.

Enju and his team prepared an amazing multiple-course meal for my group, by far the best we had in Japan. The level of precision associated with the presentation, customer service, sake pairings, texture/taste, the ambiance, food selections, dessert choices were truly the embodiment of perfection.

Overall, the level of customer service left me speechless and is without parallel. Ms. Soko Yanai/her team exceed all conceivable expectations. Our time at the Happo-en was the pinnacle of our journey to Japan and an experience we will always treasure.

This venue seems to typically caterer to large companies and weddings. Based on my experience, anyone who could get married here would truly be blessed with a magical storybook wedding. With the greatest sincerity, a heartfelt thank you to Happo-en for the perfect way to spend our last night in Japan.