Denyse Tyndall

Review of Fern Resort

This family reunion for June 2019 was planned and ...

This family reunion for June 2019 was planned and reserved in Oct 2018. Hotel staff was asked to accommodate our group of 13 at one table in the dining room, but was told this was not possible. Food service and quality was abysmal and it appeared nobody was checking what came out of the kitchen. Long waits for a simple burger, fruit and yogurt plate without the yogurt, cheese and fruit plate without the cheese, orders being omitted altogether. The buffet table ran out of bread and platters of fruit were not replenished. The hotel staff lacked hospitality expertise. When asked the day before our arrival if the Raptors game was going to be shown, there a vague response. Again I raised the question when we checked in and despite the fact we did eventually get to see the game along with 70 other people, it was an exercise in frustration just o get this arranged. One would have thought the hotel would have jumped on this event to add to the resort activities....