I have to say it was a truly terrible experience, ...

I have to say it was a truly terrible experience, and note the following:

I bought tickets online for a guided tour this was not the case. It was not a guided tour and at no point did we see any real chocolate making.
At a mock-up of a Victorian street a woman had a microphone and kept looking at her watch ever couple of sentences. She spoke so quickly every word blended into the next and none of our party understood a word she said.
The quality of the tour was extremely poor no hands on seeing a cocoa bean or feeling and touching any part of the bean etc.
The tempering of chocolate was dirty, poorly organised, involved queuing with nowhere to sit

Despite having bought tickets for a guided tour at a specific time, we still found we were herded like cattle into a long line to enter, with a very annoying woman with a microphone making frequent, loud and grating announcements. Surely for all the little children you could manage to give them a chocolate or too while waiting in line??? In Waitrose at Christmas they hand out Roses so surely you could manage this?
The website does not truly reflect that this is an attraction, if you can call it that, for little children. My children were not amused at face painting and noddy car rides nor were they impressed with a quiz sheet to win a Freddo box of buttons!! Surely you could do something more creative for them about product design, advertising, product development, social production responsibility, technology development, science of chocolate making anything???
We wanted to see even a part of what we buy and eat at home being made where was this? Nothing at all, apart from money-making gimmiky tat like green screen photos and snaps on a car ride.
Having to buy cloth bags surely you want everyone who visits to have one of these why not make them free as an inclusive part of the ticket price think of the advertising and life-long endearment of that visitor to the brand!!! I ve been to Cadburyworld or ask me about my day at Cadburyworld people buy from people, and recommendation from a friend is more likely to gain more visitors and thus more revenue.

The shop well the World s greatest Cadbury shop how disappointed were we??!! Everything was more expensive than in the local convenience store, let alone a loss leader product on sale in a supermarket. In fact, we worked out that to buy a box of 20 99 flakes was twice as expensive as the same product in our local supermarket how can this be? When people have travelled, in good faith, at their own expense, often for many hours, you see fit to rip them off in the shop?