Shelley van dusen

Review of Collection Group of Canada Inc...

This company is extremely unprofessional and uneth...

This company is extremely unprofessional and unethical. They made an error on their end. When I tried to resolve it they did not like that I wanted immediate attention to this matter. So they send me a email that does not apply to myself or my business they have gathered wrong information. Shoddy investigating on their end. When I phone regarding my concerns the individual that sent the email would not even discuss with me. He then just rudely forwards me to an even more unprofessional and aggresive "manager" named Frank. He then continues this rude behaviour and throws the company he has been contracted through under the bus. He states they provided him with my contact information.
He then stated condescendingly that this company never provides wrong information. Clearly this time they had. I contacted the company myself as these people are lacking at their skills. Turns out I was right they did have misinformation. They had total lack of accountibility for their errors. The management even informed me he would not be letting me know if he in fact did have the wrong information and I was the unfortunate victim of his abuse. He got very aggresive an innapropriate with me. I had a witness to hear the conversation. We were both in complete disbelief. Imagine being sent a collections notice due immediately or actions will be taken and yet not wanting to resolve with the reciever and being so nasty. Wow I suggest to anyone even thinking of using this company run don't walk. There is no excuse to tolerate this type of aggresive bullying behaviour. If you are sending out emails demanding money to the wrong people expect you are going to get some unhappy recipients on the other end. Very unprofessional.