Pretty disgusted with this company. Brief backstor...

Pretty disgusted with this company. Brief backstory is that our RV travel trailer was damaged by another driver and determined to be a total loss by progressive insurance. After this determination, I received a call from Copart Auction who informed me that Transit Pros would be calling to arrange a pick up. I received a call from Autumn with Transit Pros who advised me that their "towing vendor" would call me the next day an hour or so prior to picking up the travel trailer since I had the keys and to finalize everything before it was towed away. Well needless to say I never received a call, the travel trailer was abruptly towed away without the keys, verification, etc. Just overall unprofessional and inconsiderate. Seems to me that everyone had their hand in the pot to make a buck from our misfortune.