They use some shady tactics and nefarious techniqu...

They use some shady tactics and nefarious techniques to squeeze more money when they have the opportunity.

Oh, and they are perfectly willing to dig up your past phone conversations you had with them and then play the back to you over the phone just to be condescending about it.

One of the customer service reps was bold enough to try and lecture me about my situation.

This is how they treat a customer who paid in full and on time for 12 months straight. Woe to others who may have trouble paying their bills on time.