We love our all-terrain vehicle that was purchased...

We love our all-terrain vehicle that was purchased here for my 12 year old son but unfortunately after the purchase, the customer service was beyond awful. I had spoken today to the office manager, Michelle Stenger, while at our county treasurer's office. They needed a form that I did not have in order to get our title. I was told, no problem, just to have it faxed. Our county employees are so nice & helpful and said this happens quite often when not told what to bring. So I called Mrs. Stenger, asked for the form to be faxed, was told she is incredibly busy, and normally they will charge for this, but it was on her desk. She sent it, wrong document, so I called again apologized and she proceeded to belittle and quite verbally bash me over and over for not asking for the proper form while waiting at the treasurer's office. The whole room heard our confrontation & I was mortified. I have never in my life been treated the way this woman treated me on the phone. They have lost our business along with many others here in SE Nebraska. A business should strive to make the customer happy, this one could care less about you, only during the big sale. Very disheartening.