We stayed with my family over Easter holidays for ...

We stayed with my family over Easter holidays for three nights, the rooms were in appalling condition very dirty and mouldy bathroom. I had to personally dust the side table before using it. We had to contact the reception for toilet rolls! definitely not a five star resort it should be a two or three star.
Breakfast was very poor quality. The pastry station kept running out of pastries around 9:45am, I was told that they could not add anything more because they have run out of supplies. Tables were not laid out, we kept asking for cutlery.
The only positive outcome was a great service from the concierge team.