The hotel itself is great but the some of the staf...

The hotel itself is great but the some of the staff attitude has been disappointing for a five stars hotel! For breakfast I asked to sit on a table near the window to enjoy the view, and the waitress didn t want to prepare it at first. I had to ask why and insist. Also I forgot an item in the room and when I called reception to try and get it back a week later, they said that nothing was found and there was nothing they could do (after pretending to check with the the cleaning staff and putting me on hold for 10 seconds). Whereas I know that the item was there. Very disappointing!