I recently interacted with a software company that...

I recently interacted with a software company that provides tax solutions at vertexinc.com. I found the website easy to navigate and the information provided was comprehensive. However, I was disappointed with the slow response time in getting a query resolved. The customer service was polite but lacked efficiency. The product offerings seemed promising, but the overall experience left me wanting more. I hope that the company can work on improving their responsiveness and customer support to truly provide a seamless experience for their clients.