My husband and I often stay at kimpton hotels in d...

My husband and I often stay at kimpton hotels in different states because our experience has been so positive. This time around, our first time staying at this San Fran location, was not as positive. I'll preface this review by saying it's an extremely affordable hotel in a fantastic location, but I'm going to be straightforward about my experience.

When we arrived, we had five bags of luggage with us due to the fact that we had come from a cold climate for the first leg of our ski trip. There were no doormen to assist and we had to drag our luggage to the elevators and wait. I should mention that after staying there for several days, it became obvious that the elevators are either only operating a few at a time or are insanely slow or both. Bad impressions at the getgo especially after we had endured air travel before arriving and would have liked to not have to drag luggage into a busy hotel.

After checking in, we pre paid by the way, we were informed that the booking site neglected to charge us an additional $25 per night, which they termed "fees" to cover complimentary coffee and wine for one hour each night. While this is nice to have, we were still a bit annoyed at this but we were ok with it. We asked the gentleman at the desk if he could send a doorman to help us with our luggage (it was clear we were struggling) and he informed us that this was not possible because they were "so busy" and offered us a half assed apology. Ok moving on...

We get into our room, which at first glance was very nice. We quickly noticed however that the bathroom door could not be opened while the toilet was in use. There just is not enough space and when sitting on the toilet it's very uncomfortable. I assume this is the case because they attempted to maintain a lot of the original structure (including where the tub is in the original space) of the beautiful building and architecture. This is nice but not functional in our bathroom and made it unenjoyable. In addition to keeping the architecture, they also kept the original 1928 windows which offer absolutely no noise protection (or efficiency) at all. I'm pretty sure we slept about two hours each night because the location is so great, but the noise is insane.

The restaurant at the hotel seemed nice, but when we went downstairs to try to have a drink at 3pm we were informed that they were closed. The restaurant looked packed to us and the website didn't indicate and break in hours. I'm still confused about this. We did however order room service one day for breakfast and the food was good.

One nice aspect about the hotel is they offer you vouchers for the restaurant, just make sure they're open when you expect to go. They also offer a voucher if you opt out of housekeeping which I find unique and attractive.

All in all I would summarize this hotel as a great location, with beautiful features at an affordable price. Just don't expect much service upon arrival and uncomfortable bathroom experiences.