Lorie Sharpe

Review of Wyndham Va Beach Oceanfront

after patiently waiting 7hours to check in I arriv...

after patiently waiting 7hours to check in I arrived and proceeded to check in. During the check in I asked was it a normal process to make guest wait 7 hours to check in. The front desk clerk Tee responded no you just have to pay an additional $25. Tee co-worker Donna was present during the check out and told me earlier that day I would have to pay for an additional day in order to check in. I immediately asked for the manager. While talking to Melissa Perry the general manager she immediately took offense. They were obviously waiting my arrival. She canceled a non-cancelable reservation and left my guest and I stranded. Then Tee the front desk clerk called the police on me. Under duress I left and called the booking office to find out that they had not and could not cancel the reservation. When I left my guest left his phone in the rush. When we retreived the phone back from front desk clerk Tee all of the pictures and text and videos from the day were deleted from the phone. Not only did i have to pay for another hotel they charged me for the stay plus an additional $50. 3 hours later and numerous calles to the booking office I finally canceled the stay eventhough they gave me a receipt stating it was canceled. In all efforts to ruin my vacation with their vindictive staff I would not suggest lodging here.