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Riann Rachelle Lasater

3 years ago

After hearing friends rave about the food here, ou...

After hearing friends rave about the food here, our experience was not as expected. The service, after the hostess greeted and sat us, was extremely slow and our server had such a flat affect that she seemed bored. Our drinks came out quickly, once she finally took our drink order, then it took a while for her to take our food order. We ordered appetizers and they came out 30 seconds before the food did. After having waited about 30 minutes after we arrived, the server came out and told us that they ran out of Fettuccini noodles and would we prefer spaghetti or penne noodles instead. We choose penne, then proceeded to wait another fifteen minutes for our meal. The pasta sauce was extremely buttery and more liquid than cream, the Brik cheese sticks were lukewarm in the center, the French fries were as if they had been baked, left to sit out overnight, then reheated (sort of a rubbery texture), the meat on the sandwich was lukewarm, and the au jus was very salty. Overall, we were unimpressed. A second employee finally came to check on us and listened to our complaints. Otherwise, our server, after this second employee told her we were ready for our check, simply slipped our check on the table without any eye contact or acknowledgement. Very very disappointing service tonight.

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