Mark Simmons

Review of Beaverton Honda

We bought our third Honda from these folks, based ...

We bought our third Honda from these folks, based on a good experience in the past, but we won't go back there again. Things seem to have changed since they moved from their old location - they are streamlined for pure profit now. We paid cash for a new CRV but it took us more than four hours of waiting around. We had to go and search for our sales guy, JC, who was by this time working on other customers and had apparently forgotten about us sitting in the waiting room. Also, the "one price, one person, get the car exactly as you want it.." is BS. When JC finally got back to us, he had found a "similar" car at another dealership that he could get delivered, but then it turned out that this car had other stuff too - mud guards and a cargo mat, that was going to be another $500! By that time, we were burned out after waiting so long. They got the car delivered the next day, but it was five hours later than we'd been told. Then, they didn't have the side door strips there, so we had to come back to get those installed, which would have been okay, but they said it would take three hours (it actually took four and a half hours) and wouldn't give us a loaner - only offered to let us rent a car for about $50.... The car was given to us without being cleaned up - there were scuff marks on the doors, there was sticky goo on the mirrors and the outside of the car wasn't cleaned. JC didn't know how to pair the radio/nav/phone to our phones.... No follow up for satisfaction even after complaining about details above. We'll go to another dealership next time, that's for sure