They repair your vehicle with second hand parts an...

They repair your vehicle with second hand parts and state on the approved claim replacement part sourced but when the panelbeating gets done the parts are repaired and repainted and no replacement is done. They try save money on the claim and put you in a worse off position as vehicle is not returned in condition it was in prior to accident and they take your premiums. Once you use them for 6yrs plus they justify the use of second hand parts.

Recovery on the legal side is not up to scratch they accept other insurers -Outsurance nonsense and dont make an effort to recover your excess when other party misrepresents themself.