Planned a visit to Montana with some girlfriends. ...

Planned a visit to Montana with some girlfriends. Picking between two totally opposite sides of Montana and chose to stay at Rainbow Ranch Lodge because of the amenities; riverside room with a private deck and an in room fireplace! Looked very cozy. Upon check in were told that they switched our room without asking. No riverside, no fireplace. No other rooms available. No apology from the manager Ryan for the mishap only offered to minorly discount the room and continued to say I don t know what to tell you . I understand these are all very first world problems but when you book a hotel for the amenities you expect to arrive and enjoy the amenities. Overall disappointed with the experience with the manager and the handling of our booking. How do you change our booking to a completely different experience room and not apologize. Also pretty desolate for where we are staying so not many other options to chose from.