I have never written reviews before since I have h...

I have never written reviews before since I have had no problems faced during my global travels, but this I had no choice for people to know how BAD THE SERVICE IS !

This is one of my worst experience in staying in hotels around the globe!
The customer service sucks at the buffet place and there is no system in place. The wait staff are baised in busy serving the local Indians and totally ignoring the western guests. There was no welcome staff at the entry, so I went to a table myself for good 10 mins with no staff attending after going around the Breakfast buffet. Finally I helped myself with some food. I asked for tea which took good 15 mins to come! and another 10 mins for an order I placed! I felt bad for the western guests who were to fend for themselves since they weren't attended.

That doesn't end there, the night before I went to Marco Polo - the bar and ordered drinks, under captain by Mr Krishna I asked the staff, if I could get peanuts instead of potato chips. The staff said "No, we don't have that. Its only chips" only to find later that another guest was served the PEANUTS. Didn't know where that magically appeared !!

Saga continues, when I ordered for room service for a local meal named: "Chaapa Koora serviced with steamed rice" where the description clearly said ( pic below) that it was lamb. Within few seconds, Mr Shubham called back and said, that the dish I ordered was a Fish not Lamb, where it clearly said in the service directory that it was Lamb. As an outsider, we won't care about the name, but would order according to the description. So i asked him to send me the same description food ( whatever its called). It was difficult for him to understand that and still went on saying that its fish dish! I got it, but I was asking to send something equivalent and that too was a problem!! Finally somehow someone from behind said, its ok and got the meal sent. I understand there could be typos but it could have been easy for them to say " Lamb it is and that could have solved the whole commotion when someone is already pissed off due to an earlier episode"

It was not about the Peanuts and food that I am complaining about. The basis of my complaint is the Service which should be the pillar of any hospitality industry!!

It was chaotic, disorganised, without any system in place and above all, I would warn my western travellers to be treated biased in comparison to the local guest. Hope my experience would help you choose the right hotel if you want to have a peace of mind during your stay.

@ ITC: I would recommend you to send your service staffs for an in-house retraining programs so that they would know how to service the guests efficiently.

I would not ever come back to this ITC hotel !

That said, Must give kudos to Mr Sidharth who was the room service person, who apologized on behalf of the service for no fault of his !