I gave you one star because I was a customer if y...

I gave you one star because I was a customer if yours many years ago..even referred family to you. Recently I had made 2 appointments with you, both of which unforeseen circumstances kept me from being home at the appointed time..frustrating for you I understand. However when I called to make another appointment, the woman who answered was extremely rude, gave me an excuse that she couldn't schedule at that time and would call me back...which she never did. This company used to be very professional and courteous...however now you're just rude and unprofessional, not to mention overpriced!