Dpd tipped a 20 kg package for my wife's feet on t...

Dpd tipped a 20 kg package for my wife's feet on the sidewalk. When she asked to bring the package to the front door because she couldn't carry it, the delivery man just ran away. We then had to unpack it on the sidewalk to transport the contents. Dpd is not interested in using these occurrences as an opportunity to warn the deliverer, if you give the deliverer a star in the web interface, there is not even a free text field to report something.