I stayed at the Grand Hyatt in Atlanta on short no...

I stayed at the Grand Hyatt in Atlanta on short notice for an unexpected family funeral, and the hotel exceeded my expectations for helping me de-stress and take care of all the logistics over several days. The staff was uniformly warm and supportive, which was of great importance to me, given the fragile state of my emotions during this time. One staff member was so helpful that I wrote a long, hand-written kudo for her, which I provided to the front desk -- and which I hope they have since shared with management. My room was large and resplendent with natural light, which greatly enhanced my mood during my stay. This hotel would have been five stars, except for one nit, which I want to mention. I always like a warm blanket at night, because I have very cold hands and feet. When I woke up cold at midnight, I searched every drawer and cupboard for a blanket, which used to be standard issue in all hotel rooms. There were none! I called the desk and asked for one, and it took a full half hour for someone to bring me one! The man who brought it made me feel like this was a really unusual request -- it was the only time during my stay that I did not feel "welcome." He said this is how "all" hotels are now. How could they not have an extra blanket in a drawer in an expensive room? They lost a star for this idiocy -- the fact that I had to wait til 1:00 in the morning for a blanket. But otherwise, this hotel is lovely, friendly, and clean -- you will love it!