Grainne Holo

Review of Culloden Hotel, Northern Irela...

From the moment we drove through the gate the expe...

From the moment we drove through the gate the experience began. There is a certain attention to detail that makes this place special. The staff immediately put you at ease and make you feel like a VIP. The service was above and beyond. Every member of staff was polite courteous and attentive without being overbearing. You felt you had space but at the same stage anything you needed was immediately attended to. As we stepped out of the car and popped the boot to get our bags, we were greeted and our bags were carried for us. At the entrance the doors were opened and we were given a warm welcome to the hotel. We checked in and the Concierge Aaron gave us a tour of the hotel and escorted us to our beautiful room. As he left he advised if there was anything whatsoever that has not already been provided not to hesitate to contact him. This man is so good at his job it actually made me wonder is there such a thing as charm school and if so he has a masters. The first evening we had a meal in the Cultra which is slightly more casual than the main house however the service and standard were still maintained. On the second day my partner proposed to me as we took a walk at the nearby Cave Hill. When we returned the staff seemed genuinely delighted for us and really made it special, congratulating us with glasses of Champagne. And when I say Champagne it was actual Champagne not Prosecco. We had a Spa treatment booked which was 80 minutes of absolute heaven. Afterward we had dinner in the main house. The food was off the richter 10/10. Cooked with love. We had 2 waiters who attended us. Both their names escape me they were the most pleasant jolly people. Again charming, witty and engaging. They knew when to approach and when to give us space. We had a celebration cocktail afterwards as a pianist played the most beautiful relaxing music. Now Ive read a couple of comments and noted the complaints on pricing which I would like to address. Firstly - This is a beautiful castle, the upkeep and maintenance must cost a fortune. Secondly - This is a 5* hotel where you are waited on hand and foot your wish is there command. That kind of service costs money. Its what makes it so special. I would 100% recommend this for a special occasion. We had the most beautiful weekend. Thank you to all the amazing staff that work there.