I feel bad leaving one star because there are some...

I feel bad leaving one star because there are some amazing, service oriented people working here, unfortunately the experience we had arriving and leaving ruined it for us. Not to mention that the place needs better updates and is not to the level you would expect for an Omni.

They told us check in was 4PM. Upon arrival just after 4PM, they had already given away our rooms and informed us we would not have connecting rooms. And this is after the hostess that contacted us for setting up activities told us she was making sure we had connecting rooms.

Upon leaving, I noticed our bill was unusually high. When I asked about it, the person at the front desk argued with me about it saying there was no issue. I had to get a manager involved. Going back and forth with her, they finally realized I was right and they had in fact over charged us by $1,700. Not a small mistake.

At the end, she said she hopes this does not prevent us from going back to an Omni. My issue is that this was a large financial mistake on their part and I had to argue with them to fix it. They made no effort to offer me anything for the issues they caused nor really ever apologized.

It is a shame because, like I said there are some amazing people working there, like at the concierge, pool and restaurants. However, the reception process and management of this place is bad enough that we will never be back.

It depends on how Omni handles our complaints as to whether we will visit an Omni again.