Ashlea Weston

Review of Cottage Florist

After spending considerable time ordering a bouque...

After spending considerable time ordering a bouquet of flowers to be sent out of state for a fundeal and ordering online, I received a phone call telling me that my bouquet could no longer be sent. I was more than happy to pay a shipping charge since the flowers were going out of state. The woman I spoke to on the phone had no idea about any website and she wasn't willing to listen to my explanation about the website either. She kept saying that I either had to go through FTD or FedEx. When I asked her why I was even able to order online she said she didn't know, explained that she would refund my money, and hung up. I will no longer be using Cottage Flowers for any of my floral needs and I will not recommend it to anyone one in or out of Fort Wayne. Instead of being sympathetic and explaining the entire situation this woman was mightily less than helpful.