Lavanya Vikram Kokane

Review of Waldorf Astoria Ras Al Khaimah

Lovely property nice view excellent service as soo...

Lovely property nice view excellent service as soon as we entered the hotel easy check in and well explained about the amenities in the hotel.. But was disappointed when I saw that there was no special arrangements that I asked for, to surprise my husband.. they called me a day before to confirm the arrangements and none was there.. when mentioned this one in reception the lady just started giving lame excuse that we prepared your room and it was given to someone etc.. Then another thing in morning when we were out we requested to make our room but it wasn't done and when we said the same thing to the lady in reception she started her excuse again and apologized.. we pay such an amount and atleast expect some standards or own up the concerns when we raise it.. I wouldn't say it was bad but these things just raise an eyebrow.. otherwise thumbs up to the restaurant service pool service etx..

If this small things are taken care and given importance to all client par any nationality I would like to go back again and recommend my friends