Chris Adams the THE BEST! I request him every tim...

Chris Adams the THE BEST! I request him every time I come in. My experience from bringing my car in to being notified that it is ready to pick up is 5 stars. However, making an apt. Is extremely difficult. Apts including loaners are always 2+ weeks out - unacceptable! The most disturbing issue I experience is trying to get my car after I have paid for my service! If you know customers are on their to get their cars, why not have them ready? I had to wait over 15 minutes for my car to appear. I was told it was being washed on a rainy evening! The gentleman assisting customers asked no less than a dozen times as to the status of my car! When my freshly washed car did appear, it was not driven inside the drop off / pick up area, it was parked out on the rain!!!!! On a previous experience I had to wait 30 minutes for my car to be washed and then it appeared without even being wiped down!
My husband counted 8 cars leaving before my car appeared and there was only 1 person ahead of me when I arrived!