I have been a BMW owner for the last 25 years havi...

I have been a BMW owner for the last 25 years having purchased 3 of 6 from Schomp BMW. However, my recent experiences with this dealerships service department (in the last 7 months) have almost completely guaranteed I WILL NOT buy from here, and perhaps never another BMW, again! Issues range from an extremely bad window tint which the service rep tried to argue was my fault (turned out to be defective glass and they ultimately removed it and gave me a refund after I insisted), to my latest issue a severely scratched up paint job on my brand new 5 series after a service wash! This was after I had been told the center hub rings for my wheels (stored at the dealership) we re missing, had been re-ordered, and would take 4 to 5 business days for delivery, and I could come pick up my car and bring it back when the new rings came in! When I asked what happened, all I was told was I m sorry sir, it s a big warehouse ?! No regard for my wasted time or my (misplaced?) rings! have been patient while managers have worked to correct the poor people skills and work habits of the service department, but this latest incident (yet unresolved) has me beyond upset! I take pride in the appearance and maintenance of my car and for the last 7 months, have only used touchless washes and air drying to preserve the paint while saving for an expensive ceramic wax job to further protect it, so I know the damage was done by the service department! My car is a mess! My time has been wasted, and I feel completely disregarded and disrespected as a long time and loyal customer! I understand your people are busy and probably deal with lot of difficult customers and situations, so I am typically patient and try to be pleasant, but this should not have happened and my patience and normally pleasant demeanor are gone!

Update: I should note that the service rep in this case has been very attentive and I do not feel he is responsible. It is unfortunate that he is the face of the department in this case and has to receive first notice of my problem. Also my history with service management has been positive I believe they do their best to deal with customer issues fairly. That said, I challenge whoever reads this to imagine how they would respond when they discovered their brand new car (regardless of price) was severely scratched and scarred from front to back?!

I increased the rating from 1 to 3 stars because I still love Schomp BMW please fix your service department. They still seem way too busy to be bothered...