jolynne gruchalski

Review of Wilderness Resort in Wisconsin...

We have been coming to the Wilderness Hotel for ye...

We have been coming to the Wilderness Hotel for years and we always had a good time, excellent rooms, etc. This year we booked the week after July 4th. I know it's a busy time and rooms are being flipped daily, but boy was I surprised when we entered our room. The sliding screen door to the balcony was completely off the rails and couldn't be fixed. The fridge was not level and was wiggly (the door upon opening kept hitting the floor unless you held the fridge up) -- I called front desk immediately to inform them so I wouldn't be charged for either of this things - just an "ok thank you" and hung up on me - would have at least liked a maintenance guy to come fix the screen. All the corners of the carpeting probably haven't had a vacuum taken to them in months. Patio glass door (had some condensation inside it) and mirrors all streaky. Tables and counters sticky. Was just overall disappointed and expect better for 250/night. Prices are getting pretty high for everything too.