Nobody knows what they're doing, nobody does their...

Nobody knows what they're doing, nobody does their job, nobody will admit to their own screw ups. I have 3 kids and applied for food stamps (5 people in the household) with all the kids listed. I only recieved food stamps for 1 child and 2 adults for OVER a year and no one could tell me how or why. Then a hearing was scheduled and I was told if I wasn't there, it wouldn't effect our food stamps, I may just have to pay some back but probably not. I couldn't miss work for the hearing so they DENIED our food stamps altogether. I met with the program manager and she reactivated our case but now I'm banned from the program for 12 months because of their screwups!