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I heard a noise coming out of my daughters GMC Ter...

I heard a noise coming out of my daughters GMC Terrain, I took it to the dealer to find out what was causing the noise and was told the car had a cracked transfer case which needed to be replaced. I paid the $110 diagnostic fee and asked them to return my vehicle. The service rep said to give them a few minutes to button up the car. He must have said he was going to butter my ass because I was only able to drive from their service garage to their front door when the car stopped and wouldn t go forward anymore. Rep said I m surprised it lasted this long but didn t want to address why we were able to drive the car to the dealership but we could only get 50 feet after their incompetent mechanic touched our car. Warranty expired 3 weeks before the damage so $3270 later I got the car back and I feel like the service rep screwed us in every possible way with a smile on face. I took the vehicle in on Thursday, was told they would have the transfer case shipped from Cincinnati and car would be ready on Friday. Next day, I called in and the rep said they didn t get the part and that they don t work on weekends. Monday morning the rep said it would be done today, by afternoon it was going to be Tuesday, maybe around noon. I should have just had my car towed to my mechanic, I don t trust the work they did. I tried to file a claim with my insurance company but once again the rep told me one thing but the insurance company another. External damage would be covered but since they speculated that the damage was caused by an internal failure, my insurance denied the claim. Yes, I m bitter about the way everything went down, but at least I know where not to take my vehicles for diagnosis of a noise.

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