Ignacio F

Review of The Epic Hotel - The River Lou...

The room was nice. However, there are several poin...

The room was nice. However, there are several points for improvement: 1) took them 10 mins to use my credit card without the PIN (never had a problem anywhere else). 2) they never sent me an invoice, even after calling several times and writing messages through their site -their phone system is hopeless as they pass you through many people without solving your issue. 3) i forgot a jacket in a meeting room and when i asked for it the day after, it had "disappeared".