I called your 2904 Concord Pike Talleyville, DE 19...

I called your 2904 Concord Pike Talleyville, DE 19803 location on June 4, 2019, sometime between 9:30 am - 11:00 am to get a price for brakes for my car. It was the worst customer experience. Instead of the person the telephone asking me the year, make and model of my car to give me an exact price, he said it starts at $180. I asked him what about rotors, and he said it starts around $220. This is completely unacceptable. It is pure laziness on his part for not giving me an exact price. That is poor customer service. I wanted to bring my car back there because they put a tire on my car a few months ago. I will never go to Pep Boys again. I am quite sure you won't blink an eye at losing me as a customer because other people will continue to go, but I am quite sure there are others who feel the same way!