logistique Notshy

Review of Conrad Brussels Hotel

Used to 5 * hotels of this type, I stayed the week...

Used to 5 * hotels of this type, I stayed the weekend of July 25 and 26, 2020. With my wife for professional reasons.
My opinion is divided between a small satisfaction and a regret not to have obtained certain services absent for such a prestigious hotel.
When I made my reservation on the site, I expressed the wish to be able to benefit from a room on a higher floor.
When I arrived, when I checked in at reception, I noticed that despite a response on the hotel website informing me that there should be no problem in honoring my request, the person in charge 'welcome tells me that we will be located on the 1st floor?
I pointed out that we were staying at the property for the first time and would be returning and that I had made a request for the standard of the room. This did not attract the attention of the lady who greeted us at all, her response was "oh yes it is not normal, you will see you will be fine on the 1st floor"
Following the various measures taken following COVID19, be aware that the establishment does not offer the SPA or the fitness facilities, however offered on the site. Overall the reception is too sad for my taste. We were forced to give a deposit of 100 On a pre-authorization payment count as a supplement for warranty reasons. Which ? I admit that I did not understand why .... when I rent a vehicle the guarantee deposit is present in the event that we have to damage the vehicle but in a hotel what is it? A bathrobe taken away, a broken vase?
We got room 104. It did not have enough hot water in the bathroom to take a bath or shower!
The pressure is low and there is no hot water! It s shameful for a 5 *
No evening room service offered ....
As for breakfast, we ate on the mainland where the staff is numerous but not necessarily efficient in view of the provisions of covid19 we were informed that the buffet was limited and incidentally the plates were composed of compositions placed under sellophane. The disappointment was that there was not a large selection and the charcuterie platters didn't offer chicken-type ham or anything other than pork. Shame !
The mainland does not offer scrambled eggs, that is, eggs or omelet. Despite the lack of a completely feasible request, we ask for an omelet each including mine with cheese, when arrived at the table the waiter makes a mistake and gives my omelet with cheese to my wife. Well done! It is an inexcusable fault in view of the dramatic circumstances that my wife would have had an allergic reaction. The pastry on offer is not the best on the market that I have eaten and is missing from the buffet. It must be claimed.
The room offered sleeping comfort with a beautiful screen and perfect soundproofing. The mini bar is empty for hygienic reasons, I don't understand why? To conclude I had said that I had to come back to Brussels for professional reasons and that if my weekend went well as a whole and that we would not have had to make the slightest criticism I would have come back to my next visit. Well believe me that we are not satisfied with the service we were able to benefit from and for the reasons mentioned. You have to know how to listen to your customers, which is fundamental in this environment, especially since the circumstances of covid19 did not allow and far from it, the hotel to be full, which normally should have made it possible to listen to requests and try to be as professional as possible.
My grade is 3, despite everything
A word of advice don't be sorry and take this out of the vocabulary of many of your employees because it is very annoying as a customer to hear it ...